Subscription Policy

Last updated: August 3, 2025

This Subscription Policy applies whenever AeroNest offers subscription-based or recurring-order purchases (for example, a recurring toy box or "subscribe & save" option on selected products). If you have not subscribed to a recurring order, this policy does not apply to your purchase.

1. How Subscriptions Work

When you subscribe to a recurring order, your chosen items will be automatically prepared and shipped from our own stock at the interval you select at checkout (e.g. monthly or every two months). Your payment method will be charged automatically ahead of each shipment.

2. Billing

By subscribing, you authorise AeroNest to charge your chosen payment method on a recurring basis until you cancel. Prices are shown in GBP at checkout. If a scheduled payment fails, we will attempt to notify you and may retry the charge or pause your subscription until payment is resolved.

3. Managing or Cancelling Your Subscription

You can cancel, pause, or modify your subscription at any time before the next billing date by contacting us at oaklineliving@gmail.com or through your account, where available. Cancellations take effect from the next billing cycle — any shipment already processed will not be refunded solely on the basis of cancellation.

4. Price and Product Changes

We will notify subscribers in advance by email of any changes to the price, contents, or frequency of a subscription. Continuing your subscription after such notice constitutes acceptance of the change; if you do not agree, you may cancel before the next billing date.

5. Shipping

Subscription orders are shipped from AeroNest's own stock under the same terms as our standard Shipping Policy, including delivery timeframes and shipping costs, unless stated otherwise at the time you subscribe.

6. Returns and Refunds on Subscription Orders

Each shipment within a subscription is treated as an individual order for the purposes of our Refund Policy, including your 14-day right to cancel that shipment and your rights regarding faulty or damaged goods.

7. Contact

Questions about an active or potential subscription? Email us at oaklineliving@gmail.com.