Privacy Policy

Last updated: August 3, 2025

AeroNest ("we," "us," or "our") operates www.aeronest.store (the "Site") and sells children's educational, sensory, and developmental toys. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit the Site, create an account, or make a purchase.

1. Information We Collect

We collect the following categories of information:

  • Contact and order information: name, email address, phone number, billing and shipping address.
  • Payment information: processed securely through our payment provider (Shopify Payments and/or other supported gateways). We do not store full card numbers on our own servers.
  • Account information: login credentials and order history, if you create an account.
  • Device and usage information: IP address, browser type, pages visited, and cookies used to operate and improve the Site.
  • Communications: messages you send us via email or contact forms, including customer service enquiries.

2. How We Use Your Information

  • To process, fulfil, and ship your orders directly from our own stock.
  • To communicate with you about your order, account, or enquiries.
  • To send marketing communications where you have opted in, and to allow you to unsubscribe at any time.
  • To prevent fraud, secure our Site, and comply with legal obligations.
  • To improve our product range and shopping experience through aggregated, anonymised analytics.

3. How We Share Information

We share personal information only where necessary to run our business:

  • With our e-commerce platform provider (Shopify) which hosts the Site and processes transactions on our behalf.
  • With payment processors to complete transactions securely.
  • With delivery and courier partners, solely to fulfil and deliver your order from our own warehouse/stock.
  • With email and customer service tools used to communicate with you.
  • Where required by law, regulation, or valid legal process.

We do not sell your personal information to third parties.

4. Cookies

We use cookies and similar technologies to keep the Site functioning (e.g. shopping cart), remember your preferences, and understand how visitors use the Site. You can control cookies through your browser settings; disabling some cookies may affect Site functionality.

5. Children's Privacy

While our products are designed for children, the Site itself is intended for use by adults (parents, guardians, or caregivers) who create accounts and place orders. We do not knowingly collect personal information directly from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting, or reporting requirements (such as UK tax and consumer protection record-keeping).

7. Your Rights

If you are located in the UK or EEA, you have rights under UK GDPR/GDPR, including the right to access, correct, delete, restrict, or port your personal information, and to object to certain processing (including direct marketing). To exercise these rights, contact us using the details below. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) or your local data protection authority.

8. International Transfers

Some of our service providers (such as our hosting and payments platform) may process data outside the UK/EEA. Where this occurs, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.

9. Security

We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

11. Contact Us

For any questions about this Privacy Policy or to exercise your data protection rights, please contact us at oaklineliving@gmail.com or via www.aeronest.store.