Shipping Policy

Last updated: August 3, 2025

AeroNest ships every order directly from our own stock. We do not use dropshipping or third-party warehousing, which means we control quality, packing, and dispatch from start to finish.

1. Order Processing Time

Orders are typically processed and dispatched within 1–2 business days of being placed (Monday–Friday, excluding UK public holidays). During busy periods or promotions, processing may take up to 3 business days — we'll always aim to keep you informed if there's a delay.

2. Delivery Times

  • UK Standard Delivery: 3–5 business days after dispatch
  • UK Express Delivery (where available): 1–2 business days after dispatch
  • International Delivery: 7–14 business days after dispatch, depending on destination and customs processing

These are estimates, not guarantees. Delivery times may vary due to courier delays, weather, or customs (for international orders) outside of our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order weight, and chosen shipping method. Any current free-shipping thresholds or promotions will be clearly displayed at checkout.

4. Order Tracking

Once your order has been dispatched from our stock, you will receive a shipping confirmation email with tracking information (where the courier provides it), so you can follow your order's progress.

5. International Orders

We currently ship to a number of international destinations in addition to the UK. International customers are responsible for any customs duties, import taxes, or fees charged by their destination country, which are not included in our shipping costs and are collected by the courier or local authority on delivery.

6. Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer, though we'll always do what we can to help resolve the issue.

7. Lost or Damaged Parcels

If your order hasn't arrived within the expected delivery window, or arrives damaged, please contact us at oaklineliving@gmail.com with your order number. As we ship from our own stock, we can quickly investigate, arrange a replacement, or issue a refund in line with our Refund Policy.

8. Multiple Items

Where possible, items from the same order are shipped together. If an item is temporarily out of stock, we'll let you know and offer the choice of waiting, a partial refund, or a substitution.

9. Contact

Questions about shipping or an order in transit? Email oaklineliving@gmail.com and we'll help track it down.